Ruta 503 — Booking and Cancellation Terms

Last updated: October 2026. Contact: contacto@ruta503.lat.

This is a translation. In case of discrepancy, the Spanish version prevails. Read the Spanish version (Versión en español)

Summary of the two fares

The customer chooses the fare when booking. The reference time is the pickup time, in El Salvador time (UTC−6).

General terms

1. Who provides the service

Ruta 503 is a private transfer service in El Salvador provided by Zerua Capital LLC, a company organized in the State of New Mexico (USA) with registration number 0002459166 and address at 407 Lincoln Road Suite 12N, Miami Beach, FL 33139 (USA) (hereinafter, “Ruta 503”). Contact: WhatsApp +503 6268 1280 and contacto@ruta503.lat.

2. Booking and acceptance

A booking is confirmed when Ruta 503 receives the payment and sends the customer the booking code. By paying, the customer declares that they have read and accepted these terms, which are shown to them before payment.

WhatsApp support is provided by an automated assistant supervised by the Ruta 503 team.

3. Price and payment

The price is fixed, is expressed in United States dollars (USD), and is communicated before payment. It includes the vehicle, the driver, fuel, tolls, and the waiting time stated in clause 8.

The quote is valid for the period stated in it. Payment is made in advance by card, through an external payment provider, or by other digital means accepted by Ruta 503 by prior agreement on WhatsApp. Ruta 503 does not store card details.

4. Fares

Ruta 503 offers two fares for the same service. The customer chooses one before paying, and the chosen fare appears in the confirmation.

• Standard fare: lower price, not refundable in cash.
• Flexible fare: higher price, with a full refund if canceled on time.

Until the Flexible fare is available in the booking process, all bookings are made on the Standard fare.

5. Cancellation by the customer

Flexible fare. The customer may cancel free of charge up to 24 hours before the pickup time and receives a full refund of what was paid. After that period there is no refund.

Standard fare. It does not entitle the customer to a cash refund. If the customer cancels up to 24 hours before the pickup time, they receive a voucher for 100% of the amount paid, under the conditions of clause 7. After that period there is no refund or voucher.

How to cancel. The customer must notify the cancellation by WhatsApp to the official number or by email, stating their booking code. The time the message is sent counts, in El Salvador time (UTC−6).

6. Changes of date, time, or route

On both fares, the customer may change the date or time free of charge up to 24 hours before pickup, subject to availability. If the change modifies the route or the vehicle, the current price applies and the customer pays or receives the difference.

With less than 24 hours' notice, Ruta 503 will try to accommodate the change, without guaranteeing it.

7. Voucher

• It is worth the amount paid and is issued with a unique code.
• It is valid for 6 months from issue. The service must be booked within that period.
• It is transferable: another person who presents the code may use it.
• It can be used for any Ruta 503 service. If the new service costs more, the customer pays the difference. If it costs less, the balance is kept until the expiration date.
• It cannot be exchanged for cash or extended.

8. Pickup, waiting, and no-show

For airport pickups, if the customer provided their flight number, the driver adjusts the pickup time to the flight's actual arrival. The included waiting time is 60 minutes from landing.

For all other pickups, the included waiting time is 15 minutes from the agreed time.

If the customer does not show up within the waiting time and does not respond to attempts to contact them, the service is considered provided and there is no refund or voucher. A flight canceled or diverted by the airline is treated as a free date change, if the customer notifies it before the pickup time.

9. Cancellation or breach by Ruta 503

If Ruta 503 cancels the service or does not provide it for reasons of its own, the customer receives a full refund of what was paid, regardless of the fare. The customer may instead choose to reschedule the service.

10. Refund period and method

Ruta 503 orders refunds to the same payment method used, within a maximum of 15 days from the request. Credit to the customer's account depends on their bank and may take a few additional days.

Payments made in Bitcoin are refunded for their USD amount.

11. Force majeure

If the service cannot be provided for reasons beyond both parties' control (road closures, natural events, orders from authorities), Ruta 503 will offer to reschedule it at no cost or, if that is not possible, a full refund.

12. Customer obligations

The customer must provide correct information (name, phone number, flight, number of passengers, and luggage) and keep their phone available on the day of service. Ruta 503 may refuse the service if the passengers or luggage exceed what was booked, or if there is a safety risk.

13. Complaints

The customer may file a complaint by WhatsApp or email. Ruta 503 will respond within a maximum of 5 business days.

14. Consumer rights and governing law

These terms are governed by the laws of the Republic of El Salvador. Nothing herein limits the non-waivable rights that the Consumer Protection Act (Ley de Protección al Consumidor) grants the customer, who may turn to the Consumer Ombudsman (Defensoría del Consumidor).

If the customer resides in the European Union, they also keep the protection granted by the mandatory consumer rules of their country of residence.

15. Personal data

Ruta 503 processes the customer's data to manage the booking and provide the service, in accordance with the Ruta 503 Privacy Policy.